As a business owner, you depend on your customer to keep you around.
That said are you taking all the necessary steps to make life easy for your customers?
From how they pay you for products and services to making it easy for them to shop, you want your customers happy.
So, what can you do to improve customer relations starting today?
Do You Go Out of Your Way for Customers?
In doing all you can for the people who mean so much to your business, remember a few tips.
These include:
- Make it easy to accept and make payments – How easy is it for customers to shop with you be it in-person or remotely? Many businesses have moved to online shopping options over the years. Even if they have one or more physical stores, they allow customers to buy online should they choose to. This works great for some consumers who otherwise would have a hard time getting to shop. It can be due to being unable to go out due to transportation issues, health concerns and more. If you have considered setting up online shopping but have not done so, now may well be the time to push forward with it. How customers can pay you after making a buy in-person or remotely is key too. Some customers prefer credit cards over cash. On the flip side, some like using checks. Having many options available is a good thing. The same is true with paying your employees. By making life better for your employees, they are more apt to want to help your customers. When looking at various payment forms, should also look into ACH vs wire as payment options. Both are options to consider with paying employees whether they are onsite or remote to you. To know different payment options for customers and workers is positive. It is something you should take time to acquaint yourself with.
- Resolving customer issues – How good of a job do you do when it comes to resolving customer issues? One thing that sours a lot of customers on businesses is when they have to wait for a resolution to an issue. For some customers, it is the final straw before they go elsewhere. Do your best to quickly and accurately handle such issues. Doing so can end up saving a relationship with a customer that might otherwise go south for good.
- Honoring your word – Finally, there is no price tag when it comes to honoring your word as a business owner. With that in mind, do all you can to stand by your word. Doing this tends to build up a line of trust with most customers. For example, if you said you would sell an item at a certain price and the customer is charged different, honor that price. If delivering products or services, do your best to get them out on the date you first indicated. Once again, sticking to your word goes a long way in the minds of many customers.
In doing what it takes to improve relations, will you go above and beyond for those keeping you in business?