Apart from great food and an awesome atmosphere, a restaurant should also have top-notch customer service for it to grow and thrive in the industry. After all, a wonderful dining experience goes beyond just the plates — you have to be treated with respect and be served thoughtfully as well.
If you’re looking for the best restaurant Towson, you have to seriously consider if they offer good customer service or not. In this article, we’re dishing out nine tips on how you can distinguish a restaurant that offers great service among those who don’t.
They greet and serve you with a smile. A smiling and accommodating receptionist or staff member is one of the first signs that indicate a restaurant has awesome customer service. If a dining place doesn’t meet this seemingly simple gesture, don’t bother yourself eating at that place.
They should speak and dress appropriately. Restaurants impose the wearing of a uniform for a reason. But apart from dressing appropriately, the staff members should also be polite and respectful when dealing with their customers.
They carefully set expectations. Is the restaurant currently full? How long does it take to serve a certain item from their menu? For a place to be considered the best restaurant Towson, it needs to have servers who can carefully set and manage expectations.
They know the dining etiquette. It should be a given fact that people who work at a restaurant should be knowledgeable about fundamental dining etiquette — not to mention industry jargon and some basic info about their restaurant’s offerings.
They maintain hygiene and cleanliness. From personal hygiene of the wait staff to cleanliness of the restaurant, everything should guarantee customers are getting clean food. This way, the restaurant’s image, and branding can be kept pristine and free from negative sanitation-related reviews.
They ensure accurate waiting time. During peak times, the queue for a restaurant can really be long. To help appease customers who still have to wait, the receptionist should be able to give a good waiting time estimate. A good restaurant is also careful not to have overbooked reservations.
They ask for feedback from customers. When you receive a comment or suggestion forms from staff members, it means that the restaurant’s management team is open and is willing to explore their areas of improvement. This is also a gauge for them, determining which are their strengths and weaknesses.
They know how to incorporate technology. Today, almost everything is connected to the virtual world. A good indication that a restaurant has good customer service, they make use of social media and their website to help solicit reviews and feedback from customers.
They own up to their errors. Even the most experienced servers in restaurants can still make mistakes. What’s important is that they know how to acknowledge them and how to own up to their errors. This virtue of humility, though difficult to embody, is one of the greatest distinctions between a reputable restaurant and a shabby one.
They show consistency in their work. What does it take to be the best restaurant towson? Offer products and services with a consistently top-quality. This covers the menu items you offer as well as the customer service you provide.
If you are craving to eat at the best restaurant Towson, check us out at 7 West Bistro. Drop by and enjoy our best sellers and some drinks!